Frequently Asked Questions

• Soft Play rental is an indoor/outdoor area with play equipment made from soft materials; a soft play area. These activities provide a safe environment for children ages 0-5 to play, explore, and make friends. Yes, we are very safe! We want to provide the cleanest environment for your little ones, therefore we use a safe disinfectant cleaner to wipe down prior to each event. 

The best way to book your special day with us is to click on the "Contact us" tab and submit an inquiry form. Our event coordinator will send you an email confirming availability and assist in getting you on our calendar.  If you don't hear back within 48 hours, feel free to send us a DM on Instagram or shoot us an email at  perfectplaytimepartyrental@gmail.com 

Be sure to keep an eye out in your junk/spam folder because sometimes our response makes its way there.

• Absolutely! As long as the weather permits, we will set up outside for any event. We do ask that you keep the equipment in a shaded area where the equipment won’t get too hot for your little ones.  We will not set up over uneven surfaces to ensure the safety of the children playing. Set ups directly above grass, sand, gravel or dirt will inquire an added fee of $75. 

• To ensure the safety of the little ones, we will not set up outdoors if there is rain in the forecast. We ask that you plan an indoor area as a back up should it rain on the day of your event. Deposits are non refundable for weather related cancellations, you may however, use your deposit as credit for a future date. This credit is valid for a full year from your event date and we will work with you to rebook upon availability on our schedule.

Please note: Once Perfect Playtime Party Rental has fully set up all equipment and your event time has started, a refund WILL NOT be issued.

• We will arrive 45min-1hr prior to your event start time to begin set up. If there will be any restrictions that may delay set up (like stairs, lack of parking, etc.) please let us know prior to the event so that we may plan accordingly. 

• Main rules are: No Shoes, No Food or Drinks, No Sharp Objects,  No water/pool play near the soft play.  No face paint. Additional rules will be listed on your contract.